Undetected billing errors by health care providers and processing errors by health plans cost companies like BMC thousands of dollars every year. But did you know that errors and improper billing can cost you hundreds or thousands of dollars too?
To avoid losing money to billing errors, the most important step you can take is to always carefully review the health care bills you receive from providers and then compare them to the explanations of benefits (EOB) you receive from your health plan.
Resolve all billing issues promptly. If too much time passes and your provider hasn’t been paid, the provider may refer the bill to a collection agency—which could potentially impact your credit rating. Never assume that you can delay payment to a provider indefinitely or decline to pay anything at all.
Find a mistake? Call your provider’s billing department and tell them you’ve found a mistake. Have all of the related paperwork handy when you make the phone call. If you can’t resolve the issue over the phone, call your health plan’s member services at the number on the back of your medical ID card.
If you are unable to resolve the issue, place a confidential call to Alight's Health Pro at
877-262-4849. Your Health Pro will research your issue and work with your health plan to resolve it on your behalf.
Useful Links If it’s not a bill, what is it? Check out Read Your EOB in 1-2-3 from Blue Cross Blue Shield of Texas
MyBMC Rewards provides a snapshot of your pay, retirement benefits, health and insurance benefits and corporate programs. Visit MyBMC Rewards to:
Go online anytime or call 877-262-4849. Representatives are available from Monday through Friday, 8 a.m. to 9 p.m., Eastern time.
From enrollment reminders to important 401(k) information and benefits updates, you can be the first to know when your attention or action is required.
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BCBSTX ResourcesOther Resources/ServicesView recorded WebEx presentations on benefits topics.